Debt Resolution
Our resolution process is our core differentiator. We replace the outdated, inefficient methods of traditional collection with a system built on legal strategy and technological precision. This approach has resulted in achieving an average per-account resolution rate 3-4 times higher than the industry standard.
Resolution Process
An integrated framework combining technology, legal expertise, and nationwide presence to streamline recovery and maximize efficiency.
• AI-Powered Triage: Upon acquisition, every account is fed into our proprietary system. Machine learning algorithms predict recovery likelihood, assess legal strength, and auto-segment accounts to determine the optimal resolution strategy.
• Legal Action: Initiates rigorous litigation process against the borrowers/guarantors by initiating various actions, including issuing legal notices, filing cases under Section 138 of the Negotiable Instruments Act, Arbitration, filing applications for execution of awards in district locations, etc. The entire legal process is tracked in real-time through our Legal Workflow Management System (LMS).
• Counseling & Engagement: Our trained in-house teams initiate contact through tele-counseling, explaining the legal process, legal consequences and settlement options in a clear and dignified manner.
• Verification & Field Visits: Our 200+ field agents, armed with a geo-tagged mobile app, verify addresses, serve legal process, and counsel the borrowers to amicably settle the claim to avoid escalated legal actions, which may include attachment of personal assets and arrest.
Our Tech Stack
